Resolved

Attachment Errors

Investigating reports of elevated 4xx errors in the v3 API for attachments.

Resolved

Service Degradation for API V3

The v3 API was degraded and experienced elevated 5xx errors for approx 6m. The issue was mitigated, and we are operating normally again.

Resolved

Partial outage at Data Center

There is a partial outage at one of our Data Centers. It's affecting a small subset of Partners/Lines and we're working on getting a list together of those affected.

Resolved

Investigating issue with partner webhook deliveries on v3 API

We are currently investigating an issue affecting partner webhook deliveries on the v3 API platform. Some partners may experience delayed or failed webhook notifications. Our engineering team is actively looking into the root cause and working toward a resolution. We will provide updates as more information becomes available.

Resolved

Partial outage at Data Center

We're currently investigating increased Webhook failures and error rates at one of our data centers

Resolved

Momentary Outage at One Data Center

There was an approx 5 minute outage at one of our data centers. As a result, some partners outbound messages would have failed, and you would have received a message.failed webhook for any messages that didn't dispatch successfully during the outage.

Maintenance

Networking: Primary ISP Emergency Maintenance

We're scheduling Linq Maintenance for an upcoming emergency maintenance window scheduled by our upstream fiber provider, that may affect Linq services. The maintenance is expected to take place over a 60-minute period, though it could extend throughout the full window depending on the nature of the work. Linq has failover configurations in place for our internet providers. We do not anticipate a full service outage; however, you may experience increased network latencies during this window while traffic is rerouted across redundant paths.

📅 Maintenance Window

UTC: April 1, 2026 - 04:00 AM to 07:00 AM UTC
Central: March 31, 2026 - 11:00 PM to 2:00 AM CDT
Pacific: March 31, 2026 - 9:00 PM to Midnight PDT

Our team will be monitoring the situation throughout the maintenance window and is prepared to respond to any issues that arise.

If you have any questions or concerns, please don't hesitate to reach out. We'll follow up with a post-maintenance confirmation once the fiber provider gives us the all clear.

Resolved

Webhook delivery delayed for v3

Webhooks on v3 are seeing delays of up to 7 minutes

Resolved

High Volume Traffic

We're experiencing high volume today and the v2 API could experience some increased latency as a result. There is currently no issues with latency, but we are monitoring and will update if we start to see any problems.

Resolved

Networking: Primary ISP Failover at Data Center

Our primary ISP at one of our data centers is currently experiencing an outage. We have seamlessly failed over to our backup ISP, and all systems are operating normally based on our monitoring. Please let us know if you experience any issues. Our team is actively monitoring the situation as we work with our primary ISP to restore service.

Resolved

Linq Blue API - Increased Latency

The Linq Blue API is currently experiencing increased above average latency. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available.

Resolved

V2 Webhook Delivery and Processing Delays

V2 API webhook delivery and processing is delayed by 2+ minutes currently. The team is aware of the cause and working to fix the issue.

Note: V3 API is not affected.

Resolved

Increased V2 API Webhook Latencies

The V2 API webhooks latency is at 10+minutes currently. We are working on mitigating this currently.

Resolved

Investigating elevated v3 API error rates

We are currently investigating an issue affecting our v3 API. Increased error rates have been observed, and our team is actively working to identify and resolve the root cause. We will provide updates as more information becomes available.

Maintenance

Scheduled Network Upgrades

We will be performing scheduled network upgrades on Monday, March 2nd starting at 4:00 AM CST. The maintenance window is expected to last 2 hours. During this time, the v2 and v3 APIs may be temporarily unavailable.

Resolved

Increased latency on v3 API

We are currently seeing increased latency on the v3 API. Our team is actively working on resolving the issue. We will post an update once the issue is resolved.

Resolved

Linq Blue API v2 - Degraded Performance

Linq Blue API v2 is currently experiencing degraded status. Queues are delayed, which means inbound webhook triggers will be delayed as a result. Our team is actively working to resolve the issue. We will provide further updates as they become available.

Resolved

V3 API Outage

V3 Platform API is currently experiencing elevated 5xx errors. Investigating

Resolved

Linq Blue API Service Degredation

The Linq Blue API is currently experiencing service degradation for some partners. We're currently investigating and will update soon with an update.

Resolved

Linq Blue and Linq Blue API Degradation

We're currently seeing increased latencies in one of our data centers. This is causing service degradation for Linq Blue and Linq Blue API. Currently investigating and working on remediations. Expect increased latencies with some failures until the incident is mitigated.