Resolved

Network Instability at Data Center - Increased Latency

We are experiencing network instability at one of our data centers due to an upstream provider issue. We have failed over to our backup ISP and are actively monitoring the situation. We will provide updates as more information becomes available.

Resolved

Network Instability at Data Center - Increased Latency and Errors

Resolved - Between 1:25 PM CST and 1:37 PM CST today, we experienced network instability at one of our data centers. During this period, some users may have experienced increased latency and elevated error rates.

Our team identified and resolved the issue. All systems are now operating normally.

We apologize for any inconvenience this may have caused.

Resolved

V2 Messaging API - Increased Load Monitoring

Yesterday, our V2 Messaging API experienced increased load. We completed work overnight to help maintain low normal under the load. We will be actively monitoring performance throughout the day.

Resolved

V2 & V3 APIs experiencing issues

Our API platforms are currently experiencing downtime. Our team is actively working to resolve the pressure on the system. We will provide updates as the situation progresses. Thank you for your patience.

Resolved

V2 API Platform Experiencing Heavy Load

Our V2 API platform is currently experiencing heavy load, which may be affecting performance and latency for some users. Our team is actively working to resolve the pressure on the system. We will provide updates as the situation progresses. Thank you for your patience.

Resolved

API Issue Resolved

We experienced a brief issue affecting our API services. Our team identified the root cause and implemented a fix. The issue has been resolved and all API services are now operating normally.

Maintenance

Database upgrade maintenance

We'll be upgrading our database infrastructure to ensure continued compatibility and performance. During this maintenance window, all Linq services will be temporarily unavailable for up to 1 hour.

All inbound messages received during the downtime will be automatically synced once the upgrade is complete. The platform will return to full functionality immediately after the maintenance window.

We expect actual downtime to be 30 minutes to 1 hour, but have scheduled the extended 2-hour window to ensure we have adequate time for a smooth upgrade process. We'll monitor throughout and post updates as the maintenance progresses.

Resolved

Brief slowdown and timeouts between 11:57am–12:14pm CST

Between 11:57am and 12:14pm CST, some customers may have seen slower response times and increased request timeouts. We identified the issue and blocked the unexpected inbound traffic causing the overload. Systems recovered immediately after the block was put in place.

Resolved

Investigating an incident impacting Linq Blue

We’re investigating an incident affecting Linq Blue.

Resolved

Linq Blue API queue delays causing higher message latency

We’re seeing delays in Linq Blue API queues, resulting in higher-than-normal latency for sending and receiving messages. The team is actively investigating and working on mitigation tonight. We’ll post updates as we progress.

Resolved

Cloudflare incident impacting our platform.

Resolved

Brief Network Interruption

Connectivity was briefly interrupted due to a transient network issue. The connection is now stable, and all systems are operating normally. We’re monitoring closely to ensure continued stability. No data loss occurred. Messages sent during the interruption that failed may need to be retried, but messages received during that time were delivered normally.

Start: 12:25 PM CST

End: 12:31 PM CST