V2 & V3 APIs experiencing i...

Resolved

This incident has been resolved. A nightly deployment caused part of our infrastructure to enter an incorrect state, which affected messaging for most of the Linq blue platform between approximately 11pm and 3am CT. We've identified the root cause and are implementing changes to prevent this from happening again. Thank you for your patience.

Posted 22 Jan at 08:19am HST.

Updated

We have seen V2 and V3 APIs return to normal. The team will continue to monitor until the morning and we will work towards implementing mitigations to prevent this in the future. Thank you for your patience.

Posted 22 Jan at 12:03am HST.

Updated

V3 API is looking much more recovered. We are continuing to monitor the situation and will provide further updates.

Posted 21 Jan at 10:55pm HST.

Updated

V2 API is now mostly fully back online. We experienced a brief period where duplicate messages were being sent outbound when a message was sent via the V2 API, but that issue has now been resolved. V3 API is still something we are actively working on. We will continue to provide updates as we make progress.

Posted 21 Jan at 10:18pm HST.

Updated

We are seeing some of the V2 API coming back online and recovering, however we do not expect this to be the final solution for V2 and V3 APIs. Most of the online status is currently on the V2 API for Blue lines. We are continuing to monitor and will provide further updates.

Posted 21 Jan at 08:37pm HST.

Updated

We have identified the issue and our team is online working to resolve it as soon as possible. We will provide further updates shortly. Thank you for your patience.

Posted 21 Jan at 07:48pm HST.

Created

Our API platforms are currently experiencing downtime. Our team is actively working to resolve the pressure on the system. We will provide updates as the situation progresses. Thank you for your patience.

Posted 21 Jan at 06:50pm HST.