{"page":{"id":"01KM3BM2Y53EDKPE292VDSW02H","name":"Linq Platform","url":"https://status.linqapp.com/","updated_at":"2026-10-09T22:58:00Z"},"incidents":[{"id":"01M4HCYK09797ZR3NYT0MYC3RX","name":"Degraded message sending and receiving","status":"resolved","created_at":"2026-10-09T22:36:13Z","updated_at":"2026-10-10T03:08:25Z","resolved_at":"2026-10-09T22:58:00Z","impact":"minor","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01M4HWH05FZS17A2SJBM74JBRQ","body":"the issue has been resolved on AWS end and we are working with AWS on root cause analysis","created_at":"2026-10-10T03:08:25Z","display_at":"2026-10-09T22:58:00Z","incident_id":"01M4HCYK09797ZR3NYT0MYC3RX","status":"resolved","updated_at":"2026-10-10T03:27:13Z"},{"id":"01M4HE4V4585TJGCQD5KNJ6TH7","body":"Latency has come down significantly. \n\nOur team continues to monitor closely and will post again once we confirm things are fully stable.","created_at":"2026-10-09T22:57:06Z","display_at":"2026-10-09T22:57:06Z","incident_id":"01M4HCYK09797ZR3NYT0MYC3RX","status":"identified","updated_at":"2026-10-09T22:57:06Z"},{"id":"01M4HDR5380DHC28W4Q8D6QC1K","body":"Messages are sending and receiving again, but latency is still well above normal. Delivery and webhooks may be slower while we work to fully recover.\n\nOur team is actively working on it and will post again soon.","created_at":"2026-10-09T22:50:10Z","display_at":"2026-10-09T22:50:10Z","incident_id":"01M4HCYK09797ZR3NYT0MYC3RX","status":"identified","updated_at":"2026-10-09T22:50:10Z"},{"id":"01M4HDE3J0KVCBJNPY7Y05MPR8","body":"**Partial recovery, still monitoring**\n\nAn issue with our infrastructure provider disrupted sending and receiving messages starting around 5:20 PM CT. We’ve seen significant recovery since then, but we’re not fully confident the issue is resolved.\n\nOur team is working on it and will post again soon.\n\n ","created_at":"2026-10-09T22:44:41Z","display_at":"2026-10-09T22:44:41Z","incident_id":"01M4HCYK09797ZR3NYT0MYC3RX","status":"identified","updated_at":"2026-10-09T22:44:41Z"},{"id":"01M4HCYK09XXYRQRSRGW16W2EK","body":"Team is responding to reports of issues. Will post updates here. ","created_at":"2026-10-09T22:36:13Z","display_at":"2026-10-09T22:36:13Z","incident_id":"01M4HCYK09797ZR3NYT0MYC3RX","status":"investigating","updated_at":"2026-10-09T22:36:13Z"}]},{"id":"01M3PV8KV7EA64A55GKQ3EH4GY","name":"Increased Errors with Authentication","status":"resolved","created_at":"2026-09-29T15:06:52Z","updated_at":"2026-09-29T15:06:52Z","resolved_at":"2026-09-29T14:59:00Z","impact":"minor","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01M3PV8KV7BM9AGXY67DD42Y31","body":"We saw a brief increase in authentication errors with the V3 platform. It affected approx 3% of authenticated requests for ~9m total. It has been corrected and we're continuing to monitor.","created_at":"2026-09-29T15:06:52Z","display_at":"2026-09-29T14:59:00Z","incident_id":"01M3PV8KV7EA64A55GKQ3EH4GY","status":"resolved","updated_at":"2026-09-29T15:10:15Z"},{"id":"01M3PV8KV7NYWN1J2C3BGRG025","body":"We are seeing an increase in authentication errors in our V3 platform and have identified the problem and are deploying a fix.","created_at":"2026-09-29T15:06:52Z","display_at":"2026-09-29T14:49:00Z","incident_id":"01M3PV8KV7EA64A55GKQ3EH4GY","status":"identified","updated_at":"2026-09-29T15:06:52Z"}]},{"id":"01M349SHNC3YF4882EA0CNMDEY","name":"Elevated Error Rates","status":"resolved","created_at":"2026-09-22T10:15:12Z","updated_at":"2026-09-22T10:15:12Z","resolved_at":"2026-09-22T09:14:00Z","impact":"minor","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01M349SHNCQQ7HQR3MX4CY6XSV","body":"We saw a momentary increase in errors for approximately 3 minutes","created_at":"2026-09-22T10:15:12Z","display_at":"2026-09-22T09:14:00Z","incident_id":"01M349SHNC3YF4882EA0CNMDEY","status":"resolved","updated_at":"2026-09-22T10:15:12Z"}]},{"id":"01KZX3YADCNFDYDWHXKKA0GMWQ","name":"Partial degradation on some lines due to network hardware maintenance","status":"resolved","created_at":"2026-08-13T08:31:11Z","updated_at":"2026-08-13T16:21:04Z","resolved_at":"2026-08-13T09:42:00Z","impact":"minor","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KZXA3WHFGEZV0QGWRFG3TFNJ","body":"At approximately 4:38 AM CT, the affected lines came back online and service has been restored. We are marking this incident as resolved. Thank you for your patience.","created_at":"2026-08-13T10:19:05Z","display_at":"2026-08-13T09:42:00Z","incident_id":"01KZX3YADCNFDYDWHXKKA0GMWQ","status":"resolved","updated_at":"2026-08-13T10:22:14Z"},{"id":"01KZX7YGDDWP8DV57QM0BPYFE8","body":"To restore service as quickly as possible, we are moving the affected lines over to backup networking equipment. We expect to be live on the backup equipment shortly and will post another update once service is fully restored.","created_at":"2026-08-13T09:41:11Z","display_at":"2026-08-13T09:41:11Z","incident_id":"01KZX3YADCNFDYDWHXKKA0GMWQ","status":"identified","updated_at":"2026-08-13T09:41:11Z"},{"id":"01KZX3YADCXW8B27YHX4PTH8VS","body":"Some Linq partner phone lines are currently experiencing degradation while networking hardware at one of our data centers runs an update. An on-site engineer is working to get everything restored as soon as possible. We will update this status page once service is fully restored.","created_at":"2026-08-13T08:31:11Z","display_at":"2026-08-13T08:31:11Z","incident_id":"01KZX3YADCNFDYDWHXKKA0GMWQ","status":"identified","updated_at":"2026-08-13T08:39:07Z"}]},{"id":"01KYJ0JXRP58QM0NB93NFPQ2AF","name":"Partial Degradation in One Data Center","status":"resolved","created_at":"2026-07-27T14:45:11Z","updated_at":"2026-07-27T15:03:02Z","resolved_at":"2026-07-27T15:03:02Z","impact":"minor","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KYJ1KK5N9HMJRK3A5KCZKSJW","body":"We had a blip in networking at one data center causing some messages to delay or fail. It has recovered and lines are responding as they should. \n\nThis was from ~10:32 - 10:43a ET","created_at":"2026-07-27T15:03:02Z","display_at":"2026-07-27T15:03:02Z","incident_id":"01KYJ0JXRP58QM0NB93NFPQ2AF","status":"resolved","updated_at":"2026-07-27T15:05:04Z"},{"id":"01KYJ0JXRP4RV0RKJN9NTBM0M2","body":"We're investigating a potential degradation of one data center","created_at":"2026-07-27T14:45:11Z","display_at":"2026-07-27T14:30:00Z","incident_id":"01KYJ0JXRP58QM0NB93NFPQ2AF","status":"investigating","updated_at":"2026-07-27T15:03:33Z"}]},{"id":"01KY4XQYR7ZCEX8AAEFN5GDGGH","name":"Increased Error Rate for Message Delivery","status":"resolved","created_at":"2026-07-22T12:45:23Z","updated_at":"2026-07-23T18:02:18Z","resolved_at":"2026-07-22T13:00:03Z","impact":"critical","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KY828ZAMVV8X1A5N332JG36R","body":"We are marking this incident as resolved after having observed the system changes for approximately 24hrs and having been stable since. Our team is continuing to implement long term improvements and solutions to further remediate and improve on this. Thank you all for your patience.","created_at":"2026-07-23T18:02:18Z","display_at":"2026-07-23T18:02:18Z","incident_id":"01KY4XQYR7ZCEX8AAEFN5GDGGH","status":"resolved","updated_at":"2026-07-23T18:02:18Z"},{"id":"01KY5GE8MBQMWRXQGFAQRZB38R","body":"The small issue we saw during the intermediate fix rollout has been resolved, and things are back to operational. We'll continue monitoring as work on the longer-term fix continues.","created_at":"2026-07-22T18:12:08Z","display_at":"2026-07-22T18:12:08Z","incident_id":"01KY4XQYR7ZCEX8AAEFN5GDGGH","status":"monitoring","updated_at":"2026-07-22T18:12:08Z"},{"id":"01KY5G8T94MHK2C49W2GGNPA63","body":"We are currently seeing degraded performance again. We're actively investigating and working to resolve it. We'll keep you posted.","created_at":"2026-07-22T18:09:09Z","display_at":"2026-07-22T18:09:09Z","incident_id":"01KY4XQYR7ZCEX8AAEFN5GDGGH","status":"monitoring","updated_at":"2026-07-22T18:09:09Z"},{"id":"01KY5FGYFMYJG7STKEMAFGBGR7","body":"We are about to deploy an intermediate fix to ease some of the pressure we believe caused these issues. This should not affect anything, but if it does we expect to be able to resolve it quickly. A longer-term fix is still being worked on as well. We'll keep you posted.","created_at":"2026-07-22T17:56:07Z","display_at":"2026-07-22T17:56:07Z","incident_id":"01KY4XQYR7ZCEX8AAEFN5GDGGH","status":"monitoring","updated_at":"2026-07-22T17:56:07Z"},{"id":"01KY5CGXMA0Q2QZAX1GMEYCNK9","body":"We are back up to fully operational, but are not closing out this incident since we're looking more into long term resolution. We will close this out when we believe we have a long term resolution in place.","created_at":"2026-07-22T17:03:41Z","display_at":"2026-07-22T17:03:41Z","incident_id":"01KY4XQYR7ZCEX8AAEFN5GDGGH","status":"monitoring","updated_at":"2026-07-22T17:03:41Z"},{"id":"01KY5C8TDWQHZRMYSQQP3MRW40","body":"Message Creation is returning. There will continue to be some degradation for a bit longer. We will update the status when it's fully resolved.","created_at":"2026-07-22T16:59:15Z","display_at":"2026-07-22T16:59:15Z","incident_id":"01KY4XQYR7ZCEX8AAEFN5GDGGH","status":"monitoring","updated_at":"2026-07-22T16:59:15Z"},{"id":"01KY5BXY9XCJKVRMYRFZMDR40S","body":"We're working on getting a fix for this issue into place and will update as soon as we're back online.","created_at":"2026-07-22T16:53:19Z","display_at":"2026-07-22T16:53:19Z","incident_id":"01KY4XQYR7ZCEX8AAEFN5GDGGH","status":"identified","updated_at":"2026-07-22T16:53:19Z"},{"id":"01KY5B41NCSCF04AY91XZ1BX2B","body":"We're seeing message creation errors and are investigating","created_at":"2026-07-22T16:39:10Z","display_at":"2026-07-22T16:39:10Z","incident_id":"01KY4XQYR7ZCEX8AAEFN5GDGGH","status":"investigating","updated_at":"2026-07-22T16:39:10Z"},{"id":"01KY4YJTG9YJXVNPTH6N5QR1DM","body":"The system has been restored to full functionality. ","created_at":"2026-07-22T13:00:03Z","display_at":"2026-07-22T13:00:03Z","incident_id":"01KY4XQYR7ZCEX8AAEFN5GDGGH","status":"resolved","updated_at":"2026-07-22T13:00:03Z"},{"id":"01KY4XQYR70PHWRTXPYY6MT3RK","body":"We've identified the source of errors with Message Delivery and are working towards remediating the issues.","created_at":"2026-07-22T12:45:23Z","display_at":"2026-07-22T11:55:00Z","incident_id":"01KY4XQYR7ZCEX8AAEFN5GDGGH","status":"identified","updated_at":"2026-07-22T14:29:17Z"}]},{"id":"01KX1BX78QP0M49603EB8B6PRK","name":"Increased Latency and Error Rates","status":"resolved","created_at":"2026-07-08T17:20:16Z","updated_at":"2026-07-08T18:18:34Z","resolved_at":"2026-07-08T18:18:34Z","impact":"minor","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KX1F7ZF2DSSVBK7D2BGYQ24Q","body":"We have implemented a fix and latencies are back within normal ranges.","created_at":"2026-07-08T18:18:34Z","display_at":"2026-07-08T18:18:34Z","incident_id":"01KX1BX78QP0M49603EB8B6PRK","status":"resolved","updated_at":"2026-07-08T18:18:34Z"},{"id":"01KX1DTST5SSBRXWJM0H1MC68X","body":"Working on implementing fixes. Currently Messaging has some increased latency, but the Zero App is experiencing the higher latency and increased Error rate.","created_at":"2026-07-08T17:53:54Z","display_at":"2026-07-08T17:53:54Z","incident_id":"01KX1BX78QP0M49603EB8B6PRK","status":"identified","updated_at":"2026-07-08T17:53:54Z"},{"id":"01KX1D29DAYECR48TWNF5MKTH6","body":"We're working on a fix for the increased latency and will update after implementing.","created_at":"2026-07-08T17:40:30Z","display_at":"2026-07-08T17:40:30Z","incident_id":"01KX1BX78QP0M49603EB8B6PRK","status":"identified","updated_at":"2026-07-08T17:40:30Z"},{"id":"01KX1BX78QPVDENN2M1WNJRYYT","body":"Currently investigating increased latency and error rates.","created_at":"2026-07-08T17:20:16Z","display_at":"2026-07-08T17:05:00Z","incident_id":"01KX1BX78QP0M49603EB8B6PRK","status":"investigating","updated_at":"2026-07-08T17:41:47Z"}]},{"id":"01KWD45DW85B69XSXEN1SE2KEA","name":"API Incident","status":"resolved","created_at":"2026-06-30T20:40:07Z","updated_at":"2026-06-30T21:41:32Z","resolved_at":"2026-06-30T21:41:32Z","impact":"critical","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KWD7NW8YBA7TYHPGANJQYQJ5","body":"We have resolved the issues with the API. We're continuing to monitor for further issues.","created_at":"2026-06-30T21:41:32Z","display_at":"2026-06-30T21:41:32Z","incident_id":"01KWD45DW85B69XSXEN1SE2KEA","status":"resolved","updated_at":"2026-06-30T21:41:32Z"},{"id":"01KWD59BMG4R5TQ0HX6GNWBRD0","body":"Working on implementing a fix for inbound latency issues.","created_at":"2026-06-30T20:59:45Z","display_at":"2026-06-30T20:59:45Z","incident_id":"01KWD45DW85B69XSXEN1SE2KEA","status":"identified","updated_at":"2026-06-30T20:59:45Z"},{"id":"01KWD4DAN9DW2Q62GQ70K1DC53","body":"We've identified the issue with the API and are working towards resolving the issues now.","created_at":"2026-06-30T20:44:26Z","display_at":"2026-06-30T20:44:26Z","incident_id":"01KWD45DW85B69XSXEN1SE2KEA","status":"identified","updated_at":"2026-06-30T20:44:26Z"},{"id":"01KWD45DW8TTRX76RNG252XTGX","body":"We're currently investigating issues with the API.","created_at":"2026-06-30T20:40:07Z","display_at":"2026-06-30T20:27:00Z","incident_id":"01KWD45DW85B69XSXEN1SE2KEA","status":"investigating","updated_at":"2026-06-30T20:40:29Z"}]},{"id":"01KWCJD827Y74T0TT2HJS1B8PE","name":"Slow Messaging","status":"resolved","created_at":"2026-06-30T15:29:49Z","updated_at":"2026-06-30T20:33:59Z","resolved_at":"2026-06-30T15:26:00Z","impact":"major","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KWCJSKBABZE9R5KC8XYG21BH","body":"The incident is over and Linq is operating normal again.","created_at":"2026-06-30T15:36:34Z","display_at":"2026-06-30T15:26:00Z","incident_id":"01KWCJD827Y74T0TT2HJS1B8PE","status":"resolved","updated_at":"2026-06-30T15:37:03Z"},{"id":"01KWCJD8270YGV0BQ43PC0SHM0","body":"We're currently investigating slow messages.","created_at":"2026-06-30T15:29:49Z","display_at":"2026-06-30T15:14:00Z","incident_id":"01KWCJD827Y74T0TT2HJS1B8PE","status":"investigating","updated_at":"2026-06-30T20:34:12Z"}]},{"id":"01KVXD60G585AM34756RBCXBFE","name":"Delayed Messages","status":"resolved","created_at":"2026-06-24T18:09:53Z","updated_at":"2026-06-24T19:08:10Z","resolved_at":"2026-06-24T18:09:00Z","impact":"minor","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KVXDSWA41Y8AVFTB7DR7B99F","body":"We're continuing to monitor the issue, but it appears there was approx 5m of delayed/degraded messaging through our application. It has recovered now and is operating as expected. \n\n \n\nThe times were **1:04p to 1:09p CST**","created_at":"2026-06-24T18:20:44Z","display_at":"2026-06-24T18:09:00Z","incident_id":"01KVXD60G585AM34756RBCXBFE","status":"monitoring","updated_at":"2026-06-24T18:20:55Z"},{"id":"01KVXGGQBR2GDPGBZMPE2WNMN0","body":"We have fully identified the root cause and have implemented a fix to prevent it from happening in the future.","created_at":"2026-06-24T19:08:10Z","display_at":"2026-06-24T18:09:00Z","incident_id":"01KVXD60G585AM34756RBCXBFE","status":"resolved","updated_at":"2026-06-24T19:09:11Z"},{"id":"01KVXD60G5E5FJJ4Y52DDWCZ3D","body":"We're investigating delayed messages currently and will update with more information as it comes available.","created_at":"2026-06-24T18:09:53Z","display_at":"2026-06-24T18:04:00Z","incident_id":"01KVXD60G585AM34756RBCXBFE","status":"investigating","updated_at":"2026-06-24T18:18:59Z"}]},{"id":"01KTWVTADSYESZZVAPGNY888H8","name":"Maintenance: platform upgrades and configuration changes","status":"resolved","created_at":"2026-06-12T02:50:42Z","updated_at":"2026-06-12T05:48:43Z","resolved_at":"2026-06-12T05:48:43Z","impact":"minor","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KTX608QG3F6ZDBMC1M0D8NX5","body":"Maintenance has concluded","created_at":"2026-06-12T05:48:43Z","display_at":"2026-06-12T05:48:43Z","incident_id":"01KTWVTADSYESZZVAPGNY888H8","status":"resolved","updated_at":"2026-06-12T05:48:43Z"},{"id":"01KTWVTADS6CZ2W0RQXH69KR22","body":"We are performing maintenance tonight to address recent instability, including software upgrades and configuration changes across several services. During this work you may experience higher latency and, in some cases, message failures. We are working to keep any impact as small as possible and will keep this status page updated as the work progresses.","created_at":"2026-06-12T02:50:42Z","display_at":"2026-06-12T02:50:42Z","incident_id":"01KTWVTADSYESZZVAPGNY888H8","status":"investigating","updated_at":"2026-06-12T02:50:42Z"}]},{"id":"01KTVK5VG8H4T1TSKR5Z76J7MP","name":"Investigating Delayed Messages","status":"resolved","created_at":"2026-06-11T15:00:28Z","updated_at":"2026-06-11T17:40:32Z","resolved_at":"2026-06-11T14:58:00Z","impact":"minor","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KTVWAYCB4CD3DS0H01MF4JG6","body":"We have finished implementing some mitigation measures. The message latency has normalized. ","created_at":"2026-06-11T17:40:32Z","display_at":"2026-06-11T16:05:00Z","incident_id":"01KTVK5VG8H4T1TSKR5Z76J7MP","status":"resolved","updated_at":"2026-06-11T17:41:48Z"},{"id":"01KTVQ19PGD76NR91STB6110WW","body":"Seeing some increased latencies in message deliveries again and are working on more mitigations.","created_at":"2026-06-11T16:07:53Z","display_at":"2026-06-11T16:00:00Z","incident_id":"01KTVK5VG8H4T1TSKR5Z76J7MP","status":"identified","updated_at":"2026-06-11T16:35:46Z"},{"id":"01KTVP9GEQ50B9HYPNH4JVD9PC","body":"Every line is now operating normally again. We're continuing to monitor and will update if any further communication is needed.","created_at":"2026-06-11T15:54:54Z","display_at":"2026-06-11T15:50:00Z","incident_id":"01KTVK5VG8H4T1TSKR5Z76J7MP","status":"resolved","updated_at":"2026-06-11T15:55:07Z"},{"id":"01KTVN4G3BQFZMHXZ303BNJTE7","body":"Continuing to monitor and investigate some of the initial lines possibly still being delayed.","created_at":"2026-06-11T15:34:41Z","display_at":"2026-06-11T15:34:41Z","incident_id":"01KTVK5VG8H4T1TSKR5Z76J7MP","status":"monitoring","updated_at":"2026-06-11T15:34:41Z"},{"id":"01KTVM32VNR1AHS76XKBDJZ3CR","body":"The delay has been resolved. ~7m-8m of delays/message failures.","created_at":"2026-06-11T15:16:26Z","display_at":"2026-06-11T14:58:00Z","incident_id":"01KTVK5VG8H4T1TSKR5Z76J7MP","status":"resolved","updated_at":"2026-06-11T15:17:25Z"},{"id":"01KTVK5VG8Q5A3BNWXQ8XRDRAV","body":"Investigating Delayed Messages for a subset of Linq Lines","created_at":"2026-06-11T15:00:28Z","display_at":"2026-06-11T14:51:00Z","incident_id":"01KTVK5VG8H4T1TSKR5Z76J7MP","status":"investigating","updated_at":"2026-06-11T15:17:38Z"}]},{"id":"01KTHSMBS0SK6Z3KWX09HR5PW6","name":"Investigating slow inbound messages and outbound delivery timeouts","status":"resolved","created_at":"2026-06-07T19:40:51Z","updated_at":"2026-06-07T19:55:00Z","resolved_at":"2026-06-07T19:55:00Z","impact":"minor","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KTHTE91AYBZMEBPRB88QAXJJ","body":"This incident has been resolved. Inbound message delivery and outbound message timeouts have returned to normal, and all systems are operating as expected. Thank you for your patience.","created_at":"2026-06-07T19:55:00Z","display_at":"2026-06-07T19:55:00Z","incident_id":"01KTHSMBS0SK6Z3KWX09HR5PW6","status":"resolved","updated_at":"2026-06-07T19:55:00Z"},{"id":"01KTHSMBS0W8BNGVVN6HVW37P5","body":"We are currently investigating reports of slow inbound messages and delivery timeouts on outbound messages. Our team is actively investigating the issue and we will provide an update as soon as we have more information.","created_at":"2026-06-07T19:40:51Z","display_at":"2026-06-07T19:40:51Z","incident_id":"01KTHSMBS0SK6Z3KWX09HR5PW6","status":"investigating","updated_at":"2026-06-07T19:40:51Z"}]},{"id":"01KT1YF2QGH5SEE6KQZNMXQRFH","name":"High Error Rates","status":"resolved","created_at":"2026-06-01T15:57:30Z","updated_at":"2026-06-01T16:02:10Z","resolved_at":"2026-05-31T18:03:00Z","impact":"major","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KT1YQMVP2FX2YA78WV59MQ86","body":"**Post-mortem**\n\n**_Impact window_**: ~10:08 AM – 12:30 PM CT, May 31, 2026\n\n**_Summary_**: Starting around 10:08 AM CT, some customers experienced delays and failures when sending messages and receiving inbound message events, along with elevated timeouts or 5xx API responses. Message sending and inbound delivery were restored by ~11:25 AM CT; we declared full resolution at ~12:30 PM CT after confirming stability.\n\n**_Cause_**: A component in our message-processing pipeline became overloaded during a peak in traffic and stopped processing correctly, interrupting message delivery for a subset of traffic.\n\n**_Resolution_**: We rebalanced and restored the affected component, then verified end-to-end recovery. The platform is fully operational.","created_at":"2026-06-01T16:02:10Z","display_at":"2026-05-31T18:03:00Z","incident_id":"01KT1YF2QGH5SEE6KQZNMXQRFH","status":"resolved","updated_at":"2026-06-01T16:03:18Z"},{"id":"01KT1YNWYGESPWTTMGXGQY31XT","body":"All services are now back online and fully operational. We're giving the all-clear, and our engineering team will continue monitoring closely to ensure we don't see any regressions. Thank you for your patience throughout this incident.","created_at":"2026-06-01T16:01:13Z","display_at":"2026-05-31T18:02:00Z","incident_id":"01KT1YF2QGH5SEE6KQZNMXQRFH","status":"monitoring","updated_at":"2026-06-01T16:07:58Z"},{"id":"01KT1YKHQG9Y2SGTKKTTFTD5TB","body":"Most services are now back online and we're seeing continued recovery across the platform. Our engineering team is still actively monitoring and working toward full resolution. We're encouraged by the progress and will keep you updated until everything is fully stable.\n\nWe don't want to give the all-clear until we're very sure. We'll give the all-clear once we're confident that everything is fully back online.","created_at":"2026-06-01T15:59:56Z","display_at":"2026-05-31T17:46:00Z","incident_id":"01KT1YF2QGH5SEE6KQZNMXQRFH","status":"identified","updated_at":"2026-06-01T16:00:07Z"},{"id":"01KT1YJJQJX5XNTJ320NR03M1Z","body":"We are seeing some recovery. We've identified the issue but we're working to bring all services back online now.","created_at":"2026-06-01T15:59:24Z","display_at":"2026-05-31T17:18:00Z","incident_id":"01KT1YF2QGH5SEE6KQZNMXQRFH","status":"identified","updated_at":"2026-06-01T15:59:40Z"},{"id":"01KT1YH1N8K8K2PZZD2V9NM3VM","body":"Update: A fix has been successfully implemented, and we are starting to see services recover. We are currently monitoring the systems to ensure full stability.","created_at":"2026-06-01T15:58:34Z","display_at":"2026-05-31T16:33:00Z","incident_id":"01KT1YF2QGH5SEE6KQZNMXQRFH","status":"identified","updated_at":"2026-06-01T15:58:59Z"},{"id":"01KT1YF2QGVZYXCKPC8S1S51Q7","body":"We're experiencing service degradation/high error rates for some partners. Investigating and will update with more info.","created_at":"2026-06-01T15:57:30Z","display_at":"2026-05-31T15:39:00Z","incident_id":"01KT1YF2QGH5SEE6KQZNMXQRFH","status":"investigating","updated_at":"2026-06-01T15:57:53Z"}]},{"id":"01KS3W8S57C3M043EHA914M1DV","name":"Investigating Subset of Lines being down","status":"resolved","created_at":"2026-05-20T23:41:53Z","updated_at":"2026-05-21T01:47:39Z","resolved_at":"2026-05-21T01:47:39Z","impact":"major","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KS43F29BN4R5BFVD0PYBXNY2","body":"We have confirmed that all lines affected have been restored and are processing messages again. Closing the incident and will continue to monitor. Please reach out if you suspect there are further issues with any of your lines.","created_at":"2026-05-21T01:47:39Z","display_at":"2026-05-21T01:47:39Z","incident_id":"01KS3W8S57C3M043EHA914M1DV","status":"resolved","updated_at":"2026-05-21T01:49:52Z"},{"id":"01KS3YB6850Z9NSJP5J7JVWKDM","body":"Lines are starting to come back online. We will update here when we're completely back to normal operations.","created_at":"2026-05-21T00:18:09Z","display_at":"2026-05-21T00:18:09Z","incident_id":"01KS3W8S57C3M043EHA914M1DV","status":"monitoring","updated_at":"2026-05-21T00:18:09Z"},{"id":"01KS3XCK21SBZ57T1TC81CQT0B","body":"We had a grid level power failure at one of our datacenters affecting a subset of Linq Lines. We will continue to update as we receive more info.","created_at":"2026-05-21T00:01:27Z","display_at":"2026-05-21T00:01:27Z","incident_id":"01KS3W8S57C3M043EHA914M1DV","status":"identified","updated_at":"2026-05-21T00:01:27Z"},{"id":"01KS3WZ3CPRPJBHD8Y2WZB325E","body":"We have a grid level power failure at one of our datacenters affecting a subset of our partners. We will continue to update as we receive more info.","created_at":"2026-05-20T23:54:05Z","display_at":"2026-05-20T23:54:05Z","incident_id":"01KS3W8S57C3M043EHA914M1DV","status":"identified","updated_at":"2026-05-20T23:54:05Z"},{"id":"01KS3W8S573G6HAFXQMMJYV0GA","body":"Increased error rates for a subset of Linq lines. Currently Investigating","created_at":"2026-05-20T23:41:53Z","display_at":"2026-05-20T23:35:00Z","incident_id":"01KS3W8S57C3M043EHA914M1DV","status":"investigating","updated_at":"2026-05-20T23:42:02Z"}]},{"id":"01KS07V9S6937F7A5FJ9RJ156K","name":"Momentary Outage at API Gateway","status":"resolved","created_at":"2026-05-19T13:47:17Z","updated_at":"2026-05-19T13:48:01Z","resolved_at":"2026-05-19T13:40:00Z","impact":"critical","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KS07WMJ1WD4NK78224JXVRTQ","body":"We believe that we have fully recovered, but are continuing to dig deeper and determine what the ultimate root cause of this outage was and will be implementing mitigations to keep this from happening in the future.","created_at":"2026-05-19T13:48:00Z","display_at":"2026-05-19T13:40:00Z","incident_id":"01KS07V9S6937F7A5FJ9RJ156K","status":"resolved","updated_at":"2026-05-19T13:48:10Z"},{"id":"01KS07V9S63VRQBG038CC8RBWJ","body":"We had an approx 2 to 3 minute outage where traffic would have experienced increased errors. Investigating further for root cause","created_at":"2026-05-19T13:47:17Z","display_at":"2026-05-19T13:36:00Z","incident_id":"01KS07V9S6937F7A5FJ9RJ156K","status":"identified","updated_at":"2026-05-19T13:47:36Z"}]},{"id":"01KRHQHZF71GYC1HX9MN5GZ2QA","name":"High Error Rates","status":"resolved","created_at":"2026-05-13T22:33:12Z","updated_at":"2026-05-13T23:00:03Z","resolved_at":"2026-05-13T23:00:03Z","impact":"major","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KRHS34FTN6G57FJZ6PTG4M4R","body":"We have located the root cause and all affected lines should be operating normally again.","created_at":"2026-05-13T23:00:03Z","display_at":"2026-05-13T23:00:03Z","incident_id":"01KRHQHZF71GYC1HX9MN5GZ2QA","status":"resolved","updated_at":"2026-05-13T23:00:03Z"},{"id":"01KRHQHZF7BBBK6JF8N54X9FX3","body":"We're experiencing service degradation/high error rates for some partners. Investigating and will update with more info.","created_at":"2026-05-13T22:33:12Z","display_at":"2026-05-13T22:33:12Z","incident_id":"01KRHQHZF71GYC1HX9MN5GZ2QA","status":"investigating","updated_at":"2026-05-13T22:33:12Z"}]},{"id":"01KPXMEF0F4ER2M9FRRWJWW2ZB","name":"API V2 Degradation","status":"resolved","created_at":"2026-04-23T16:58:21Z","updated_at":"2026-04-23T18:46:24Z","resolved_at":"2026-04-23T18:46:23Z","impact":"minor","page_id":"01KM3BM2Y53EDKPE292VDSW02H","incident_updates":[{"id":"01KPXTM9YZS4S0AVJFHFD61Q83","body":"All v2 API queues have processed any backlog they had and latency/error rates are back to normal.","created_at":"2026-04-23T18:46:23Z","display_at":"2026-04-23T18:46:23Z","incident_id":"01KPXMEF0F4ER2M9FRRWJWW2ZB","status":"resolved","updated_at":"2026-04-23T18:46:23Z"},{"id":"01KPXPM8SVPGM66CCWB0DZP70A","body":"We've discovered the root cause and have been implementing mitigations and have seen lower error rates. We're continuing to work on the issue further and will continue to monitor the issue.","created_at":"2026-04-23T17:36:28Z","display_at":"2026-04-23T17:36:28Z","incident_id":"01KPXMEF0F4ER2M9FRRWJWW2ZB","status":"monitoring","updated_at":"2026-04-23T17:36:28Z"},{"id":"01KPXMEF0FRDPFQC91ZBWZX946","body":"We experienced high error rates for our V2 API. We're currently investigating.","created_at":"2026-04-23T16:58:21Z","display_at":"2026-04-23T16:58:21Z","incident_id":"01KPXMEF0F4ER2M9FRRWJWW2ZB","status":"investigating","updated_at":"2026-04-23T16:58:21Z"}]}]}